Refund Policy

Raiveer Handicrafts (OPC) Private Limited, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our return policy is designed to provide a hassle-free process. Please read the details below to understand how returns are handled.

  1. Eligibility for Returns
  • Products are eligible for return within 7 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as personalised or customised products, are non-returnable unless defective or damaged.
  1. Return Process
  • To initiate a return, contact us at rvhandicrafts1@gmail.com with the following details:
    • Order ID
    • Reason for return
    • Photos or videos of the product, if damaged or defective.
  • Once your return request is approved, you will receive instructions on how to proceed with the return.
  1. Shipping for Returns
  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
  • We recommend using a trackable shipping method to ensure the safe return of your item.
  • Shipping charges are non-refundable unless the return is due to an error on our part.
  1. Refunds
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • If the product is found to be used or not in its original condition, the refund may be partially approved or rejected.
  1. Exchanges
  • We offer exchanges for defective or damaged products. If you need an exchange, contact us at rvhandicrafts1@gmail.com within 7 days of delivery.
  1. Non-Returnable Items
  • The following items are not eligible for return:
    • Products purchased on sale or clearance.
    • Gift cards.
    • Customized or personalized items.
    • Items marked as non-returnable in the product description.
  1. Damaged or Defective Items
  • If your product arrives damaged or defective, please contact us immediately at rvhandicrafts1@gmail.com with proof (photos or videos).
  • We will arrange a replacement or refund at no additional cost.
  1. Contact Us

If you have any questions or need assistance with your return, feel free to reach out:

  • Email: rvhandicrafts1@gmail.com